Refund policy

Refund and Return Policy

Thank you for shopping with The Flavor Drop Coffee Co. We want you to enjoy your order. Please read this policy before you buy.

Returns and exchanges
Because our coffee, syrups, and drizzles are consumable products, and our apparel and merchandise are made to order, we do not accept returns or exchanges, and we do not offer refunds for change of mind, taste preference, or ordering the wrong size or color. Please check size charts and product descriptions before ordering.

Damaged, defective, or incorrect items
If your order arrives damaged, misprinted, defective, or is not what you ordered, we will replace it or refund you. You don't need to send the item back. To make a claim, email us at [your email] with:

• your order number
• a clear photo of the problem and the packaging

Please contact us within 3 days of delivery for coffee, syrups, and drizzles, and within 3 days of delivery for made-to-order merchandise.

Lost or undelivered orders
If your tracking shows delivered but you haven't received your order, or your order hasn't arrived within 3 days of the estimated delivery date, contact us and we will look into it with our fulfillment partner.

Incorrect addresses
Please check your shipping address before you place your order. If a package is returned to us because of an incorrect or incomplete address, we may not be able to refund the shipping cost or send a replacement for free.

Cancellations
Orders are sent to fulfillment quickly. Contact us as soon as possible if you need to change or cancel an order, but we can't guarantee we'll be able to.

How refunds are issued
Approved refunds go back to your original payment method. They typically appear within [5-10] business days, depending on your bank and holidays.

Questions or concerns
Please contact us before opening a dispute with your bank, and we'll work with you to fix the problem. Email: theflavordropcoffeeco@gmail.com. We reply within 1-2 business days.