Refund & Return Policy

At The Flavor Drop Coffee Co., your satisfaction is important to us. Because our coffee is roasted fresh to order, we are unable to accept returns on opened or used products, change of mind or taste preference. However, we want every Flavor Drop experience to be a great one — if something isn't right, we'll do our best to make it right.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 2 days of delivery. We'll send a replacement or issue a full refund — your choice. Please include a photo of the item and your order number when reaching out. Please be aware that returns and refunds are at our discretion.

Unopened Items

Unopened, unused items in their original packaging may be returned within 2 days of delivery for a refund or store credit. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Non-Returnable Items

Due to the perishable nature of our products, the following cannot be returned or refunded:

• Opened coffee bags or syrup bottles
• Items purchased on sale or with a discount code (unless damaged or incorrect)
• Gift cards

Refund Processing

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5–7 business days and applied to your original payment method.

Contact Us

To initiate a return or report an issue, please reach out through our Contact page. We're here to help and want every Flavor Drop to be worth it.